WHERE DOES FACULTY SHIP TO?
Faculty serves all States with a few product exceptions. Just a heads up, it’s normal to experience longer delivery times when shipping to Hawaii, Alaska, or Puerto Rico. And unfortunately, we can't ship restricted / hazardous items to those same States.
Want our products but live outside the U.S.? Let us know where you live—email us at firstname.lastname@example.org
WHAT SHOULD I KNOW ABOUT DOMESTIC SHIPPING?
We currently only offer standard shipping rates (delivering within 3-7 business days). Faculty takes about a day to process your order, then we’ll send you an email letting you know your order has shipped (including tracking details so you can obsessively check its status).
Just a note—we don’t work weekends, so any order made on the weekend will be processed on Monday.
TAXES AND DUTIES—HOW DO THOSE WORK?
Taxes are paid by you at checkout. We’re working hard to get our products to supporters outside the U.S. Once we do, we’ll update this section with more specifics around duties, but generally, they are paid by you at point of receival, or online through your domestic carrier. Think we need to get to you faster? Let us know where you live via email@example.com
TRACKING ISN'T WORKING FOR ME. HOW CAN I GET HELP?
That’s not great. Sometimes our shipping partner takes 1-2 business days to register the status of your product. If your tracking number isn’t updating or working at all, please reach out to us ASAP at firstname.lastname@example.org
ANYTHING ELSE I SHOULD KNOW?
Faculty isn’t responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier, or air and ground transportation strikes or delays once the package has left our facilities.
If none of the above is helpful, our people will get in touch with you at email@example.com
DO YOU TEST ON ANIMALS?
ARE YOUR PRODUCTS VEGAN & GLUTEN-FREE?
IS YOUR NAIL LACQUER NON-TOXIC?
Yes. We’re proud to have a lacquer that’s 10-free (it means we don’t include the following known toxins in our in our formulas): Formaldehyde, Toluene, Dibutyl Phthalate, Camphor, Formaldehyde Resin, Xylene, Parabens, Ethyl Tosylamide, Triphenyl Phosphate, Fragrance
CAN ANYONE/ALL SKIN TYPES USE YOUR PRODUCTS?
HOW DOES FACULTY PRACTICE SUSTAINABILITY?
We’ve only got one world to live on, and we pride ourselves on being as environmentally friendly as we can be.
The pouches our products come in are 100% compostable (which means they are biodegradable, breaking down in 300 days in a compostable environment). Our shipping partner also uses recyclable material for their boxes. These are just some of the first steps we are taking to build a sustainable, Faculty.
We are transitioning to removing all unnecessary packaging simply to reduce waste entirely. The unboxing experience may be less flattering, but we've learnt from you that sustainability is more important. We'll get creative to find ways to still keep it fun.
WHERE CAN I FIND YOUR BEARD PRODUCTS?
Our definition of modern grooming doesn’t include beard products. Our product portfolio will stay true to what we do best. Makeup and basic skincare first. And second, other expressive tokens of the brand including apparel, accessories, and some miscellaneous products.
WHAT SHOULD I DO IF MY NAIL LACQUER IS SEPARATING?
Non-toxic formulas tend to separate after a couple weeks of no movement. This is completely normal! Sandwich the lacquer bottle in between both of your palms and roll it for 30 seconds to a minute before application. This will help the formula regain its consistency without creating air bubbles, which happens by just shaking the bottle.
DO YOU DONATE TO ALIGNED CHARITABLE CAUSES?
We donate 1% of sales to Crisis Text Line, a free 24/7 text line to chat with a counselor in times of crisis. If you or a friend are in need, text "HOME" to 741741 (U.S.) for help.
Sometimes the journey to finding yourself can get crowded out by noise. The path to feeling comfortable in your own skin is complicated and can take a toll on mental health.
WHY SHOULD YOU TEXT US?
Texting is the most intimate channel of communication. It’s efficient, fun, and facilitates true conversation. We’d rather chat with you than send you an email. So that’s why we’ve decided to make SMS our primary method of communication on updates, launches, and conversation. We don’t do text marketing over text and we won’t spam you.
Let’s get to know each other and stay tuned for our next drop:
Text “FACULTY” to 29071 (U.S.) or +1-720-605-1331 (INTL)
And yes, there is a human on the other end.
HOW CAN YOU JOIN THE CREATOR PROGRAM?
We’d love to work with you. DM us on Instagram (@facultyworld if you already aren’t following us).
WHAT DIFFERENTIATES OUR PRODUCTS?
Where we can, we formulate our skin product without comedogenic (pore clogging) properties, which is best suited for the male skin type (generally oilier and more porous skin). More information on the science can be found below:
Although we tend to design around male skin characteristics, we only do so when it makes sense and benefits all humans regardless of skin composition.
HAVE IDEAS, HOT TAKES, FEEDBACK? LET US KNOW:
Text “FACULTY” to 29071 (U.S.), or +1-720-605-1331 (INTL), or email us at firstname.lastname@example.org